BioBidet
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BIOBIDET WARRANTY
BioBidet follows standard warranty procedures.
BioBidet does not provide new replacements for products under the warranty unless the unit cannot be repaired at our service center.
All claims must first be sent to the BioBidet service center for evaluation before any decision or service is done.
BioBidet does not ship out internal components.
BioBidet only provides warranty service for products under the Bio Bidet brand line of products.
BioBidet only provides warranty service for products purchased from authorized dealers.
For warranty issues, please e-mailĀ orders@bathparlor.com
Include a summary of the issue, the model, and purchase date (proof of purchase is required for warranty coverage).
BathParlor sells customer replacement bidet seats with a completed waiver form, supplied by BioBidet, and lids.
Depending on their purchase date, you may be entitled to 100%, 75%, or 50% warranty coverage for replacement seats and lids.
BathParlorĀ will not be held responsible for reimbursement of replacement BioBidet parts purchased from any source, other than replacement part purchases made directly from BathParlor.
Extended Warranties Extended warranties are available directly from Bath Parlor.
Any extended warranty will be reflected and advertised as a BioBidet manufacturer warranty for total coverage not to exceed 6 years, from the original date of purchase.
BIOBIDET CANCELLATION AND RETURN POLICY
Due to the nature of bidet products (personal hygiene device), we do not accept returns on any installed or used units under any circumstance. It is important that you are aware of this before your purchase.
The Dealer must contact BioBidet by email to obtain approval and an RMA number for any returns. BioBidet will not facilitate returns directly with Dealer customers.
For returns on new and unused products, please send an RMA request toĀ Orders@biobidet.comĀ and include the following:
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Purchase order number
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Customer Name
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Customer Phone number
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Products to be returned
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Reason for return
BioBidet or Bath Parlor is not responsible for return shipping costs. If the customer returns their product by "Return to sender", the cost of the return shipping will be deducted from the refund.
The cost of original shipping is non-refundable.
Please verify that no water has entered the bidet before starting the process for a return.
Return window: 30 calendar days from the date of purchase. Return requests made beyond 30 days will not be approved.
Returns received that are in used condition will be returned to the customer at their expense and no credit will be issued.
