Due to the nature of bidet products (personal hygiene device), we do not accept returns on any installed or used units under any circumstance. It is important that you are aware of this before your purchase.
The Dealer must contact BioBidet by email to obtain approval and an RMA number for any returns. BioBidet will not facilitate returns directly with Dealer customers.
For returns on new and unused products, please send an RMA request to Orders@biobidet.com and include the following:
Purchase order number
Customer Phone number
Products to be returned
Reason for return
BioBidet or Bath Parlor is not responsible for return shipping costs. If the customer returns their product by "Return to sender", the cost of the return shipping will be deducted from the refund.
The cost of original shipping is non-refundable.
Please verify that no water has entered the bidet before starting the process for a return.
Return window: 30 calendar days from the date of purchase. Return requests made beyond 30 days will not be approved.
Returns received that are in used condition will be returned to the customer at their expense and no credit will be issued.
Don't Take Our Word For it! Here's What Our Customers Think:
I had hesitations ordering an infrared sauna online but after talking with Bath Parlor they put my mind at ease! I love my sauna and couldn't be happier...
I wanted a way to feel like I was getting exercise after my sports injury. Using the sauna helped me keep my health benefits of exercising while I recovered.
I'd been eyeing a sauna for a while. Bath Parlor made themselves the obvious choice with their helpful customer service. Thank you Bath Parlor!
My parents just celebrated their 30th anniversary and I wanted something they could share together and enjoy. Bath Parlor really came through in helping me know what product was best for my situation.
I'm really into yoga and learned about infrared saunas from my studio. I got to try one and loved it so much I bought one from Bath Parlor and it's been in my routine ever since.
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