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Cambridge Plumbing

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CAMBRIDGE PLUMBING WARRANTY

If a Cambridge Plumbing, bathtub or plumbing (plumbing included with vanity sets excluded), within five years of its original purchase, is found to be defective in materials or workmanship, after inspection by an authorized Cambridge Plumbing representative, Cambridge Plumbing will repair or, at its option, exchange the product for a similar model.

This limited warranty is applicable, so long as it remains in use in its original place of installation.

This limited warranty applies only to the original purchasers and installation of these products. In the event of a limited warranty claim, proof of purchase will be required, so please save your sales receipt.

This limited warranty does not apply to commercial installations. The warranty for commercial installations is one (1) year.

This limited warranty does not apply to local building code compliance. 

Since local building codes vary considerably, the purchaser of this Cambridge Plumbing product should check with a local building or plumbing contractor to ensure local code compliance before installation.

This limited warranty is void if the Cambridge Plumbing product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with Cambridge Plumbing's instructions; or if it was modified in a manner inconsistent with the product as shipped by Cambridge Plumbing.

Cambridge Plumbing's option to repair or exchange the product under this limited warranty does not cover any labor, shipping or other costs of exchange, removal or installation.

IN NO EVENT WILL Cambridge Plumbing and/or Bath Parlor BE LIABLE FOR THE COST OF REPAIR, REPLACEMENT OR SHIPPING FEES ASSOCIATED WITH ANY INSTALLATION OR RELATED MATERIALS, INCLUDING, BUT NOT LIMITED TO, TILES, MARBLE, ETC.

Cambridge Plumbing and Bath Parlor will not be responsible for any other incidental or consequential damages attributable to a Cambridge Plumbing product defect or to the repair or exchange of a defective Cambridge Plumbing product, all of which are expressly excluded from this limited warranty.

This limited warranty does not cover any liability for consequential or incidental damages, all of which are hereby expressly disclaimed, or the extension beyond the duration of this limited warranty of any implied limited warranties, including those of merchantability or fitness for an intended purpose. 

(Some states or provinces do not allow the exclusion or limitation of implied limited warranties, so this exclusion may not apply to you.)

This limited warranty gives you specific legal rights. 

You may have other statutory rights that vary from state to state or from province to province, in which case this limited warranty does not affect such statutory rights.

 

CAMBRIDGE PLUMBING CANCELLATION AND RETURN POLICY

 No-Hassle Returns

If you would like to return a Cambridge Plumbing item that is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used, worn, or modified, you may return the Cambridge Plumbing product at your expense within 30 days of receipt.

Any additional fees for shipping internationally, shipping to HI or AK, are all non-refundable. Please contact us to obtain an RMA number.

Clearly label the box with our address:
Cambridge Plumbing
500 W. Brewington Ave.
Kirksville, MO 63501

You may ship return items via UPS, FedEx, or United States Postal Service. You may want to ensure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.

Non-Returnable and Non-Refundable Items

  • Items that involve custom work or painting at the time of sale are¬†not returnable.
  • Items that have been installed are not returnable.¬†If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified,¬†licensed professional.)
  • Customers are responsible¬†for ensuring their purchases comply with local codes and ordinances.¬†
  • Once the part is received, we will repair or replace the part at our discretion.¬†
  • Items that have markings, scratches, plumber‚Äôs putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.

Large Package Deliveries
Immediate inspection is especially important when receiving large Cambridge Plumbing items (such as a bathtub, or vanity) from a Less than Truck Load (LTL), In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for the delivery and do not notate ‚Äúdamage‚ÄĚ assume responsibility if merchandise is damaged. If the¬†Cambridge Plumbing¬†product itself appears significantly damaged, you may refuse delivery. Please notify Cambridge Plumbing of refusal so we can anticipate the return and send out a new item.

Cambridge Plumbing will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the customer is responsible for securing everything onto the pallet and send us a picture of it so we can verify it is secured properly and pay for return shipping.

Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.

Please note returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Cambridge Plumbing will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Please note if freight damage occurs on return shipment Cambridge Plumbing will file a freight claim on your behalf. Once a determination has been made by the freight company we will notify you of the decision. The freight claim process can take as long as 90 days to complete..

Shipping and Restocking Fees
Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee.

If you decide you do not want an item after it has left our warehouse, you will receive a full refund minus return shipping expenses and a 20% restocking fee.

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