When designing Clearlight Sauna models the sauna design, new technology, idea or manufacturing process must pass a few critical tests:
Does it make rational sense to help to heal the human body?
Will it help our customers increase their overall wellness and enjoyment of their sauna?
Is it safe and does it cause no harm?
If the answer is no on any of these, then Clearlight simply does not do it.
We believe purchasing a Clearlight infrared sauna is one of the best investments you can make for your health and longevity.
Clearlight pays close attention to every detail from start to finish to ensure that your sauna is of the highest quality materials and construction.
We back these words with the Clearlight Limited Lifetime Warranty.
CLEARLIGHT INFRARED SAUNA WARRANTY
Your Jacuzzi® sauna comes with another exclusive – the Clearlight Infrared® Limited Lifetime Warranty for residential use.
Few other companies can offer this type of warranty because no one builds saunas like Clearlight Infrared®.
Our True Wave™ infrared emitters have an estimated operational life of 30,000 hours. Using your sauna 5 times per week your True Wave™ heaters can last up to 125 years.
All of our Clearlight infrared sauna cabins are both kiln dried and air dried to 7% moisture content then each panel is pressed to ensure a lifetime free from warping or cracking.
All electrical components in your Jacuzzi®Clearlight infrared sauna are manufactured to our exacting standards and once your sauna comes out of production at our factory, it is setup, tested and run for several hours to ensure that it is in top working condition.
In the rare event that you might have an issue with yourClearlight infrared sauna, our limited lifetime warranty covers the entire sauna – heaters, controls, electrical and wood… even the included audio system.
You will never have to worry if anything should go wrong with your Jacuzzi®Clearlight infrared sauna.
If you are using yourClearlight infrared sauna in a commercial location, you are still covered under our 5-year warranty.
CLEARLIGHT INFRARED SAUNA CANCELLATION AND RETURN POLICY
CANCELLATION AND RETURN POLICY
1. If an order is canceled prior to shipment, payment will be fully refunded. Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After Clearlight infrared sauna products are considered shipped, cancellations are treated as returns as described below.
2. AllClearlight infrared sauna returns require a Return Merchandise Authorization (RMA) from our Customer Service Department.
No returns will be accepted or any credit granted without an RMA.
To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return.
3. Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt.
Shipping charges on returns shall be the responsibility of the customer and all returnedClearlight infrared sauna items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all originalClearlight infrared sauna product manuals.
After theClearlight infrared sauna product is received, inspected and verified to be in “like new” condition, a full refund will be provided on theClearlight infrared sauna product purchase price minus any original shipping charges and minus a 25% restocking charge.
ForClearlight infrared sauna products sold with a “Free Shipping Promotion”, the actual freight cost to originally ship theClearlight infrared sauna product will be deducted from your refund.
4. If you refuse aClearlight infrared sauna item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied.
5. MostClearlight infrared sauna products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation.BathParlor and/orClearlight infrared sauna does not provide any warranty over and above the manufacturer’s warranty.
6. Custom orders, private label or non-standard sauna models are non-refundable.
Don't Take Our Word For it! Here's What Our Customers Think:
I had hesitations ordering an infrared sauna online but after talking with Bath Parlor they put my mind at ease! I love my sauna and couldn't be happier...
I wanted a way to feel like I was getting exercise after my sports injury. Using the sauna helped me keep my health benefits of exercising while I recovered.
I'd been eyeing a sauna for a while. Bath Parlor made themselves the obvious choice with their helpful customer service. Thank you Bath Parlor!
My parents just celebrated their 30th anniversary and I wanted something they could share together and enjoy. Bath Parlor really came through in helping me know what product was best for my situation.
I'm really into yoga and learned about infrared saunas from my studio. I got to try one and loved it so much I bought one from Bath Parlor and it's been in my routine ever since.
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