All Mesa steam showers carry a (7) seven year structural warranty against manufacturer defects. The structural warranty protects the structure of the Mesa steam shower from peeling, fading, delaminating or cracking.
Structural components include the acrylic panels, shower pan, ceiling, and glass panels. All Mesa steam shower parts carry a (1) one year guarantee against defects.
All Mesa jetted tubs and air tubs carry a (7) seven-year structural warranty against manufacturer defects.
The structural warranty protects the structure of the Mesa tub from peeling, fading, delaminating or cracking.
All Mesa jetted tub and air tub parts carry a (5) five-year guarantee against defects.
Bath Parlor and Luxury Bath Supply carries most replacement parts in stock and will arrange for a spare part to be delivered to you. Replacement parts can be ordered by calling our service department at 1.888-338-3777.
Bath Parlor and Luxury Bath Supply recommends that a certified plumber or electrician replace the spare part.
Bath Parlor nor Luxury Bath Supply does not accept any responsibility or liability for the installation of spare parts.
The Mesa unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the Mesa steam shower accepts full responsibility and liability for its proper use, operation, and installation.
This Mesa unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify BathParlor or Luxury Bath Supply from any actions, lawsuits, judgments, or liability claims arising from the use of these Mesa products.
Bath Parlor nor Luxury Bath Supply is not responsible for any liability or losses accruing from plumbing or electrical installation.
It is the customers' responsibility to confirm the Mesa product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
If a customer purchases any Mesa steam shower unit or bathtub that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of Mesa unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if the Mesa unit is in the original packaging.
If the Mesa steam shower unit or bathtub was opened, or opened and assembled, a 25% restocking fee will apply.
You can return all non-Clearance Mesa items purchased from Bath Parlor within 20 days from the shipping date when it leaves the warehouse if units are brand new and uninstalled.
Clearance items are non-returnable. The item should be in its original condition including packaging, manuals, accessories, original crate, etc. Refunds will be processed within 3 business days from the time the return is received at our warehouse.
Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form.
This will help prevent damages back to us.
Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.
The customer must pay all costs related to original shipping and return shipping even if shipping was free.
After receiving and inspecting the returned merchandise, we will reimburse your credit card for thepurchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of15%.