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Sunray Saunas

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SUNRAY SAUNAS WARRANTY

SunRay Saunas carry a 7-Year Warranty against defects in materials and workmanship.

For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below.

You can also contact our warranty claim department at warranty@sunraysaunas.com.

The 7-Year SunRay Warranty covers the entire structure of the sauna including the heating elements. The radio is covered by a limited 1-Year Warranty.

If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing the date of purchase, purchase price, and the dealer from which the sauna was purchased.

No warranty claim will be honored without a receipt.

Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product. Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty.

No other warranties expressed or implied shall be in effect in lieu of the 7-Year Warranty and no responsibility is assumed for present or future damage due to misuse.

SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas outside will void the warranty.

Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications. 

Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood.

To send in this warranty card: Download the card from the link below, complete and mail to:

SunRay Saunas 
Attn: Claims Department 
7494 Industrial Park Road, #M 
Mechanicsville, VA, 23:16 

SunRay Sauna Warranty Card Download


SUNRAY SAUNAS CANCELLATION AND RETURN POLICY

You can return all non-clearance SunRay Saunas products purchased from Bath Parlor within 20 days from the shipping date when it leaves the warehouse if SunRay Saunas units are brand new and uninstalled. 

Clearance items are non-returnable. 

The SunRay Saunas item should be in its original condition including packaging, manuals, accessories, original crate, etc. Refunds will be processed within 3 business days from the time the return is received at our SunRay Saunas warehouse. 

Due to the high risk of damage when shipped back to our SunRay Saunas location, you must package the SunRay Saunas product the same way you received it including any shrink wrap, tape, and form. 

This will help prevent damages back to SunRay Saunas. 

Damaged packages shipped back to SunRay Saunas due to poor packaging may result in a restocking fee of up to 25%.

The customer must pay all costs related to original shipping and return shipping even if shipping was free. 

After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.

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