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Returns

Bath Parlor is committed to providing the best customer service in the bathroom furniture and relaxation product industry.

Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase.

We will do our best to meet your expectations at all times.

Bath Parlor's Love it 100% or Your Money Back Guarantee

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of the delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to orders@bathparlor.com

*Exclusions

Bath Parlor works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

BioBidet

Due to the nature of bidet products (personal hygiene device), we do not accept returns on any installed or used units under any circumstance. It is important that you are aware of this before your purchase.

The Dealer must contact BioBidet by email to obtain approval and an RMA number for any returns. BioBidet will not facilitate returns directly with Dealer customers.

For returns on new and unused products, please send an RMA request to Orders@biobidet.com and include the following:

  • Purchase order number

  • Customer Name

  • Customer Phone number

  • Products to be returned

  • Reason for return

BioBidet or Bath Parlor is not responsible for return shipping costs. If the customer returns their product by "Return to sender", the cost of the return shipping will be deducted from the refund.

The cost of original shipping is non-refundable.

Please verify that no water has entered the bidet before starting the process for a return.

Return window: 30 calendar days from the date of purchase. Return requests made beyond 30 days will not be approved.

Returns received that are in used condition will be returned to the customer at their expense and no credit will be issued.

Cambridge Plumbing

 No Hassle Returns

If you would like to return an item that is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used, worn, or modified, you may return the product at your expense within 30 days of receipt.

Any additional fees for shipping internationally, shipping to HI or AK, are all non-refundable. Please contact us to obtain an RMA number.

Clearly label the box with our address:
Cambridge Plumbing
500 W. Brewington Ave.
Kirksville, MO 63501

You may ship return items via UPS, FedEx, or United States Postal Service. You may want to ensure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.

Non-Returnable and Non-Refundable Items

  • Items that involve custom work or painting at the time of sale are not returnable.
  • Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.)
  • Customers are responsible for ensuring their purchases comply with local codes and ordinances. 
  • Once the part is received, we will repair or replace the part at our discretion. 
  • Items that have markings, scratches, plumber’s putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bathtub, or vanity) from a Less than Truck Load (LTL), In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for the delivery and do not notate “damage” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Cambridge Plumbing of refusal so we can anticipate the return and send out a new item.

Cambridge Plumbing will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the customer is responsible for securing everything onto the pallet and send us a picture of it so we can verify it is secured properly and pay for return shipping.

Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.

Please note returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Cambridge Plumbing will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Please note if freight damage occurs on return shipment Cambridge Plumbing will file a freight claim on your behalf. Once a determination has been made by the freight company we will notify you of the decision. The freight claim process can take as long as 90 days to complete..

Shipping and Restocking Fees
Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee.

If you decide you do not want an item after it has left our warehouse, you will receive a full refund minus return shipping expenses and a 20% restocking fee.

Clearlight Saunas 

CANCELLATION AND RETURN POLICY

1. If an order is canceled prior to shipment, payment will be fully refunded.
Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After Clearlight sauna products are considered shipped, cancellations are treated as returns as described below.

2. All Clearlight sauna returns require a Return Merchandise Authorization (RMA) from our Customer Service Department.

Please call 800-798-1779 option “2” to obtain an RMA.

No returns will be accepted or any credit granted without an RMA.

To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return.

3. Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt.

Shipping charges on returns shall be the responsibility of the customer and all returned Clearlight sauna items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original Clearlight sauna product manuals.

After the Clearlight sauna product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the Clearlight sauna product purchase price minus any original shipping charges and minus a 25% restocking charge.

For Clearlight sauna products sold with a “Free Shipping Promotion”, the actual freight cost to originally ship the Clearlight sauna product will be deducted from your refund.

4. If you refuse a Clearlight sauna item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied.

5. Most Clearlight sauna products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. BathParlor and/or Clearlight sauna does not provide any warranty over and above the manufacturer’s warranty.

6. Custom orders, private label or non-standard sauna models are non-refundable.

JNH Lifestyles

We offer a 30-day return policy, there are no catches. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

  • You have 30 days from reception of the product to return it.
  • All products being returned must be in new, undamaged, un-opened box condition due to the nature of our products.
  • This includes any packaging with all manuals and other included items to quality for a refund or exchange. 
  • Any damages or signs of usage of the product will void this return policy and items will be charged in full.
  • We undertake to then exchange or reimburse you the price of all the products excluding both ways shipping cost.
  • Any return for a refund may be subject to a restocking fee of 10% to 20% at JNH Lifestyles 's sole discretion

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Mesa

The Mesa unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the Mesa steam shower accepts full responsibility and liability for its proper use, operation, and installation.

This Mesa unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify BathParlor or Luxury Bath Supply from any actions, lawsuits, judgments, or liability claims arising from the use of these Mesa products.

Bath Parlor nor Luxury Bath Supply is not responsible for any liability or losses accruing from plumbing or electrical installation.

It is the customers' responsibility to confirm the Mesa product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

If a customer purchases any Mesa steam shower unit or bathtub that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of Mesa unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if the Mesa unit is in the original packaging.

If the Mesa steam shower unit or bathtub was opened, or opened and assembled, a 25% restocking fee will apply.

You can return all non-Clearance Mesa items purchased from Bath Parlor within 20 days from the shipping date when it leaves the warehouse if units are brand new and uninstalled.

Clearance items are non-returnable. The item should be in its original condition including packaging, manuals, accessories, original crate, etc. Refunds will be processed within 3 business days from the time the return is received at our warehouse.

Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form.

This will help prevent damages back to us.

Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.

The customer must pay all costs related to original shipping and return shipping even if shipping was free.

After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.

SunRay Saunas

You can return all non-clearance SunRay Saunas products purchased from Bath Parlor within 20 days from the shipping date when it leaves the warehouse if SunRay Saunas units are brand new and uninstalled. 

Clearance items are non-returnable. 

The SunRay Saunas item should be in its original condition including packaging, manuals, accessories, original crate, etc. Refunds will be processed within 3 business days from the time the return is received at our SunRay Saunas warehouse. 

Due to the high risk of damage when shipped back to our SunRay Saunas location, you must package the SunRay Saunas product the same way you received it including any shrink wrap, tape, and form. 

This will help prevent damages back to SunRay Saunas. 

Damaged packages shipped back to SunRay Saunas due to poor packaging may result in a restocking fee of up to 25%.

The customer must pay all costs related to original shipping and return shipping even if shipping was free. 

After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.

RETURN PROCEDURE

  • All return request must be submitted in writing and sent to orders@bathparlor.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: hello@bathparlor.com

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

EMAIL: orders@bathparlor.com

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact orders@bathparlor.com to arrange for replacement and pick-up of the damaged bathroom furniture or relaxation product.

Please refer to our Shipping Policy for more details.

EMAIL orders@bathparlor.com

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL hello@bathparlor.com

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging.

For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.

If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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