100% Satisfaction Guaranteed
Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.
In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."
Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.
If you need to contact us, please email firstname.lastname@example.org, call 901-443-8434, or fill out the form on our contact page.
Lowest Price Guarantee Terms:
We work very hard to ensure that we offer the absolute best prices online.
We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors.
This means that everyone else selling the same product online is supposed to be selling it at the same price.
If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.
If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Lowest Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Lowest Price Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Lowest Price Guarantee includes the item price and the shipping charges, it excludes sales tax
- Excludes after-order adjustments on Golden Design and JNH-Lifestyles products (however we will price match before you order)
If you want to check if we can price match a product before you place your order, please contact us.
Love it 100% or Your Money Back
We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted.
If your purchase is in any way, shape, or form faulty...we’ll fix it, replace the purchase free of charge, or give you your money back.