Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.

In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.

If you need to contact us, please email orders@bathparlor.com, call 901-443-8434, or fill out the form on our contact page.

Lowest Price Guarantee Terms:

We work very hard to ensure that we offer the absolute best prices online.

We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors.

This means that everyone else selling the same product online is supposed to be selling it at the same price.

If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

If you qualify for a refund, you will be refunded the difference in price to your credit card.

We want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Lowest Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Lowest Price Guarantee
• Promotions such as rebates and "buy one, get one free" offers are not eligible
• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Lowest Price Guarantee includes the item price and the shipping charges, it excludes sales tax
• Excludes after-order adjustments on Golden Design and JNH-Lifestyles products (however we will price match before you order)

If you want to check if we can price match a product before you place your order, please contact us.

Love it 100% or Your Money Back

We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted.

If your purchase is in any way, shape, or form faulty...we’ll fix it, replace the purchase free of charge, or give you your money back.

We LOVE offering you FREE SHIPPING anywhere in the US.

Our goal is to keep the ordering process as simple as possible.

Shipping times vary from 1-2 business days and delivery time varies between 3-5 business days if your product is in stock.

Freight shipment times vary from 1-2 business days and delivery time varies between 7-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.
• This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
• If your item is on back-order or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Shipping Your Order

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
• We will send you the tracking information within 24 hours to the email address you provided when checking out.
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
• Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states.
• We do not offer Cash On Delivery.
• A phone number is required by the freight company so a delivery appointment can be made.
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
• We ship via freight for large products, UPS and Fedex for medium sized products, USPS for small parts and accessories.
• If you don't receive tracking information from us within six business days of your order confirmation, follow up with us at orders@bathparlor.com.

Damages

We carry quality, but sometimes the unexpected can happen:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
• If your item(s) do arrive damaged, please send photos to orders@bathparlor.com and we will get an insurance claim started on your behalf and work with you to get the issue with the purchase resolved, refunded, or replaced. 

Need to cancel an order or get a refund?

• All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped.
• This is a fee that covers administrative and personnel fees.
• If your item is on back-order and you accept the back-order, we will hold your payment until the product ships.
• If you decide to cancel before a back-order arrives and is processed for shipping, we will not charge a fee.
• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Back-orders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order.
• In that case, we will send you an email right after you place your order notifying you of the back-order, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you.
2. The item will not be delivered until you set up this appointment.
3. You need to be at the delivery address during the delivery window to receive and sign for the item.
4. The dispatcher will let you know what dates they have available.
5. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
6. Please make sure the phone number you entered at checkout is a good number to contact you at.
7. Make sure not to screen your calls until your item has been delivered. It may be likely to be from an area code you are unfamiliar with.
8. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
9. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
10. If wish to order a white glove full product setup service, please let us know at the time or your order or beforehand at orders@bathparlor.com.

How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit.
• Bath Parlor recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Bath Parlor immediately.
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify Bath Parlor immediately. 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at hello@bathparlor.com.

What Financing Does Bath Parlor Offer?

If you're considering getting bathroom furniture or relaxation products, but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.

We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.

Bath Parlor has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

You'll usually get a decision within seconds and be able to purchase that brand new bathroom furniture and/or relaxation product of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.

What types of financing options does Klarna offer?

• Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
• Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
• No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”

Select Klarna at Checkout to see if you qualify.

What types of financing options does PayPal offer?

The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Bath Parlor an exclusive deal to get financing for any bathroom furniture and/or relaxation product over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!

PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

If applying for PayPal Credit you will need to have a PayPal account or create one. If you don't know how to create one check out this wiki-how article: How To Set Up A PayPal Account

PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

The financing lasts for 6 months and is only valid on approved credit.

How Do I Apply for PayPal Financing?

(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

1. Choose the product you want to purchase.
2. Click the ADD TO CART button on the product page:
3. Click the CHECKOUT button:
4. Fill in your information:
5. Click the CONTINUE TO SHIPPING METHOD button:
6. Choose your shipping method.
7. Click the CONTINUE TO PAYMENT METHOD button:
8. Choose PAYPAL option:
9. Click the COMPLETE ORDER button:
10. A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.

If you don't know how to create one check out this wiki-how article. How To Set Up A PayPal Account.

1. Click APPLY NOW button: (hover your mouse over Apply Now)
2. You will be prompted to fill in your information:

• Billing & shipping address
• Your date of birth
• Last 4 digits of your social security
• Phone number

1. Click NEXT
2. Read PayPal's Credit Terms & Conditions:
3. Click AGREE AND APPLY:
4. You will receive an instant approval:

OR

1.  You will receive an instant denial. BathParlor has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.